Scripts

A script is an ActionWare program that contains one or more pages of command prompts. The pages are presented in an order determined by the responses to the commands on the displayed pages. Pages are designed by your System Administrator to anticipate responses to questions and guide the user through a data gathering exercise.

Using a script automates the management of data on specific data layouts in contact records. This maybe as simple as verifying existing data to entering new data or even creating new contact records. Data can be entered quickly and selectively into fields that are scattered throughout various panels in an ActionWare contact record. Scripts are designed for a specific data layout and can only be used for that data layout.

You might want to run a script to:

Conduct Customer Satisfaction Surveys and record the results in the ActionWare database

Train a new telemarketing or customer service employee in data entry

Conduct Marketing Surveys to determine what new products your company might develop to meet your customer's needs. Enter forecast updates in the ActionWare database

Guide a Customer Support Representative through problem determination and record information on the customer's contact record.