User Guide Ver 6.20
       ActionWare User Guide
Chapter 01 Introduction
       Introduction
       What ActionWare Can Do For You
       Database Management
       Telephone Communications
       Mass Mailings
       Activity Notes
       Reports
       Word Processing
       Filters
       Query for iSeries
       Open Architecture
       How It All Works
       Contacts and Activities
       Database Structure
       System Administrator
       Customer Support
       Technical Support
       Free Software Upgrades
       Education and Training
       Customization
       Add-On Products
       License, Warranties, and Conditions
       Permitted Users
       Prohibited Uses
       Exclusive Warranty
       Other Warranties
       Retention of Rights
       Distribution of Software
       Protection from Data Loss
Chapter 02 Working ActionWare
       Working in ActionWare
       Visual Features
       Key Commands
       Screen Bars
       Panels
       Data Fields
       Pop-Up Windows
       Listboxes
       Program Controls
       Hot Keys
       Menus
       Function Keys
       Group Job Selection Menu
       KID Menu
       Database Information
Chapter 03 About Contact Records
       About Contact Records
       Contact Records
       Types of Records
       Data Layouts
       Data Fields
       ActionWare System Fields
       PID and SID Field Data
       About Note Data
       Activity Notes
       Descriptive Notes
       Note Views on Panel 7, the Activity Panel
       Using Listboxes
Chapter 04 Using Contact Records
       Using Contact Records
       GoTo Menu
       Marked Record
       Return to Previous
       User Trail
       Contact Record Lists
       View
       Sequence
       Adding Contact Records
       Copy Clear
       Propagate
       Changing Contact Records
       Deleting Contact Records
Chapter 05 About Activities
       About Activities
       The Concept of Activity Use
       Activity Types
       Activity Priority
       Urgency
       Importance vs. Urgency
       Activity Messaging
       Activity Code
       Method and Direction of Activities
       Activity Lists
       Activity Status
       Related Activities
       Activity Notes
       WOBO or Working on Behalf of Someone Else
       Function Keys on Activity Panel 7
       Hot Keys on Activity Panel 7
Chapter 06 Using Activities
       Using Activities
       Adding an Unrelated Activity
       Changing and Deleting Activities
       Adding an Activity Note
       Editing an Activity Note
       Activity Example
       Automatic Activities
       Extended Activity Screen
       Completing and Dropping Activities
       Activity Lists
       Quick Activity Locator
       Consolidating Activities, Using F7
       What is a Related Activity
       Adding a Related Activity
       Descriptive Notes
       Activity Panel Formats
       Recurring Activities
Chapter 07 Using Filters
       Using Filters
       View a List of Filters
       Running Filters
       Filter Statistics Screen
       Adding a New Filter
       Easy Build Filter
       Expert Build Filter
       Changing a Filter
       Filter Wildcard Compare Types
       More Filter Examples
       Advanced Filters
       Filter Options
Chapter 08 About Activity Plans & Campaigns
       About Activity Plans & Campaigns
       Adding an Activity Plan
       Using Activity Plans
       Adding a New Campaign
       Changing Campaigns
       Deleting Campaigns
Chapter 09 About Other Options
       About Other Options
       Using Other Options
       Transfer File
       Reports Menu
Chapter 10 About Scripts
       About Scripts
       Concept of Script Use
       Adding a Script
       Sample Script
       Using Scripts
       Changing a Script
       Adding a Contact Record