Step 1 -
Create a Joblog Spool File
Skip this whole step
if the spool file already exists, for example, if you are sending the
Joblog from an ActionWare Regen.
Depending on the situation,
you may need to sign on to an iSeries (AS/400) interactive session and reproduce
the error situation, or you may already be signed on to an existing
session containing the error information you want to capture.
command below is optional, it causes extra information to be
put into the joblog. In most cases, this will help with the diagnosis,
but it will generate a larger file.
To get maximum printed
output from a joblog printout, enter command:
log(4 0 *seclvl) logclpgm(*yes).
If you don't need to
reproduce the problem, do not perform the next few instructions, skip
down to the dspjoblog command.
Enter command ActionWare4LM
to display the ActionWare Main Menu.
Select option 1 to enter
the ActionWare database.
Perform whatever actions
are necessary to reproduce the problem being reported.
Exit ActionWare back
to the Menu, or get to a command line from within ActionWare.(For
a standard install of ActionWare, pressing Esc F10 F10 will take you to a
On the command line,
now have a spool file containing the joblog.
To verify this, enter
command WRKSPLF. Page down if necessary to the last entry. Use
option 5 if you would like to view the contents of the spool file.
Step 2 -
Convert the Spool File to a PC Text File
This step converts the
spool file to a PC text file.
Sign onto the PC using
the profile which created the spool file.
Open Operations Navigator.
Click on the plus sign
for the appropriate iSeries (AS/400).
Click on the plus sign
for Basic Operations.
Click on the words Printer
Identify the required
spooled file in the right pane, normally it will be the last file.
Left click drag and
drop it onto the Windows desktop, or to any other folder on your PC.
This is the file to
be attached to an email.
Verify its the
correct file by double clicking on it. It will open in Notepad.
Make the Notepad window
wide enough to be able to view all 132 columns of the joblog without truncation
or line wrap.
3 - Send the Text File by Email
Open Outlook Express
and click on the Create Mail button.
problem in the Subject line.
a message in the body of the email relating to the problem.
Click Attach. Navigate
to the text file on your PC and select it.
Send the Email.
ActionWare Support personnel
will contact you with the results of their investigation.
Last Updated May, 2005