ActionWare System Information
ActionWare runs on an IBM iSeries (AS/400), one of the most powerful and flexible server systems available today. This server has full Internet connectivity, with highly secure protections for your company data.
ActionWare for
Customer Relationship Management
Better ways to manage customer relationships & share knowledge
ActionWare is a total Customer Relationship Management system designed to give you quick access to all the information you need about the people you deal with.
ActionWare lets you easily manage all your business contacts whether by telephone, letter, email or fax. Your teams will work more collaboratively, efficiently, and effectively...even those working remotely.
ActionWare is designed for customers in any industry who have the need to manage a database of Contacts and Activities for:
| * Prospecting | * Lead Generation & Tracking |
| * Telemarketing | * Sales and Marketing |
| * Customer Services | * Help Desk Support |
| * Administration | * Internal Management |
ActionWare Product Highlights:
Data Manager for all business contact information
User-definable database reflecting YOUR data fields
- Pop-up listboxes for valid data choices and ease of entry
- Powerful filter functions for easy access and reporting
- Unlimited notes per record
- Overall Account Management and Opportunity Management
Complete Activity Manager
Automatic tracking of events, meetings, reminders, promises
- Daily TODO's by person or workgroup
- Productivity Tracking
- Activity knowledge sharing with Topics
Campaign Management
Integrated with the Activity Manager
- Multiple step telemarketing or sales campaigns
- Each step tracked separately by company record
- Interactive Scripting
- Detailed reports for successful results
Complete on-line fax and email capabilities
Electronic filing cabinet by Company
- Automatic fax generation
- Automatic letter generation
- Easy to use mass mail
- Seamless interface to MS Word
Application Uses
ActionWare supports sales lead tracking, account management, campaign management, sales force opportunity management and customer service operations.
The ActionWare Data Manager tracks each step of the marketing and sales process from the initial contact with the prospect to closing the order. Identified steps in your sales process can be setup as predetermined activity plans ensuring that required user steps are reinforced by automated user processes. Customized steps may be easily created using hot key or automatic programming exits.
The Data Manager can be easily linked with your primary business systems (Order Entry, Accounting, Account Inquiry, etc) for single key access to all the information and tasks needed to service the customer. Interfaces to several of the most popular ERP systems already exist, and custom interfaces can be easily built using standard exits.
The Activity Manager ensures that promises can be kept, items followed-up on. Users can easily schedule calls and planned activities, working from a daily TODO List to perform tasks. If an employee is out for the day, their TODO List can be viewed by a manager or performed by a backup person, ensuring promises are kept.
Completed Activities provide a complete audit trail that can be analyzed by company, by type, or by user to analyze time utilization, campaign results, and total effort on a specific issue. ActionWare ensures that individuals can stay focused on the priority tasks that will get results.
Using a powerful relational database and an open design in the ActionWare Data Manager, ActionWare matches your business requirements EXACTLY. Fields in the ActionWare database are totally user-definable. Data fields can have a listbox with suggested or required data values that match YOUR environment. The Activity Manager tracks actions taken by users and can record actions completed externally in other business systems for a single summary view of customer activity.
ActionWare means you can keep more balls in the air and drop none. And it means consistent keeping of promises and keeping customers happy and loyal.
For an overview of the most popular ActionWare solutions:
Who Uses ActionWare?
Powerful and flexible, ActionWare is useful for general office workers and business managers as well as for dedicated call-center agents and supervisors.
ActionWare offers dramatic productivity improvements for your entire office staff providing a central information source for sales people, executives, secretaries, customer service representatives, brokers, dealers, agents, receptionists, clerks and anyone else who deals with the people you do business with.
ActionWare Campaign Management and Automated Telephony services provide specialized focus for the high volume sales or support functions – all from the one central information source.
With ActionWare, ONE system can span the enterprise, with ONE database of Contacts and ONE place to see what has happened to a specific customer. FINALLY, ActionWare provides a system that gives you a single view of the customer and lets all your employees "think with one mind and speak with one voice".