ActionWare for Enterprise-Wide
Customer Relationship Management
Todays business world strives for greater customer service and a better way to reach qualified leads. Building and maintaining a lasting relationship through the entire customer lifecycle is a number one concern. But achieving these goals requires more than just a dedicated sales staff. All who deal with the customer must be totally aware of the current account status, prime concerns and most recent interactions, ensuring that the customer is treated consistently well by the entire team.
ActionWare Enterprise-Wide Customer Relationship Management provides an environment for the user that supports this total customer concept. From lead identification, through the sales process to final contract, and from first order to major account status - ActionWare keeps track of the customer in a single database, with separate or combined views as needed.
This powerful single view of your customer makes it possible to work with the account from any level in the organization. And to be consistent in what is said to anyone from that account, giving everyone in your organization the ability to "Speak With One Voice, Think With One Mind".
IS YOUR CUSTOMER?
The traditional "customer" no longer exists - everyone in the organization has "customers" that needs the service or product.
Everyone you do business with depends upon their relationship with you.
Now its possible for everybody in every department to work together as a team - marketing, selling and supporting the customer. Less effort will be wasted. Less time will be spent understanding what the account status is and why, allowing more time to be spent servicing customer needs, growing existing accounts and closing new accounts.
ActionWare Functions for Enterprise-wide CRM
ActionWare standard functions support the everyday power user as well as those who use it "every-so-often" to look up customer information:
ActionWare Data Layout 1:
ActionWare Activity Panel:
For more information, please call us at 510-595-4700 or email us at email@example.com