ActionWare400 - CRM Software for Sales Management and More!

<body bgcolor="#FFFFFF" link="#0000FF" vlink="#800080"> <p><font size="5" face="Arial"><b>ActionWare400</b></font></p> <p><font face="Arial">ActionWare400 is a total Relationship Management system for the AS/400 designed to give you quick access to all the information you need about the people you deal with. This lets you easily manage all your contacts whether by telephone, letter, email or fax. ActionWare400 is designed for customers in any industry who have the need to manage a database of Contacts and Activities for:</font></p> <div align="center"><center><table border="0" cellpadding="7" cellspacing="0" width="474"> <tr> <td valign="top" width="47%"><font face="Arial">* Prospecting </font></td> <td valign="top" width="53%"><font face="Arial">* Lead Generation & Tracking</font></td> </tr> <tr> <td valign="top" width="47%"><font face="Arial">* Telemarketing</font></td> <td valign="top" width="53%"><font face="Arial">* Sales and Marketing</font></td> </tr> <tr> <td valign="top" width="47%"><font face="Arial">* Customer Services</font></td> <td valign="top" width="53%"><font face="Arial">* Help Desk Support</font></td> </tr> <tr> <td valign="top" width="47%"><font face="Arial">* Administration</font></td> <td valign="top" width="53%"><font face="Arial">* Internal Management</font></td> </tr> </table> </center></div><p><font face="Arial"><b>Highlights:</b></font></p> <blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Data Manager for all business contacts</b></font></p> </blockquote> <blockquote> <blockquote> <ul> <li><font face="Arial">User-definable database reflecting YOUR data fields </font></li> <li><font face="Arial">Pop-up listboxes for valid data choices and ease of entry </font></li> <li><font face="Arial">Powerful filter functions for easy access and reporting </font></li> <li><font face="Arial">Unlimited notes per record </font></li> <li><font face="Arial">Overall Account Management and Opportunity Management</font></li> </ul> </blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Complete Activity Manager</b></font></p> </blockquote> <blockquote> <blockquote> <ul> <li><font face="Arial">Automatic tracking of events, meetings, reminders, promises </font></li> <li><font face="Arial">Daily TODO's by person or workgroup </font></li> <li><font face="Arial">Productivity Tracking </font></li> <li><font face="Arial">Activity knowledge sharing with Topics</font></li> </ul> </blockquote> </blockquote> <blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Campaign management</b></font></p> <blockquote> <ul> <li><font face="Arial">Integrated with the Activity Manager </font></li> <li><font face="Arial">Multiple step telemarketing or sales campaigns </font></li> <li><font face="Arial">Each step tracked separately by company record </font></li> <li><font face="Arial">Interactive Scripting </font></li> <li><font face="Arial">Detailed reports for successful results</font></li> </ul> </blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Complete on-line fax and email capabilities</b></font></p> <blockquote> <ul> <li><font face="Arial">Electronic filing cabinet by Company </font></li> <li><font face="Arial">Automatic fax generation </font></li> <li><font face="Arial">Automatic letter generation </font></li> <li><font face="Arial">Easy to use mass mail </font></li> <li><font face="Arial">Seamless interface to MS Word</font></li> </ul> </blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Automated Telephony </b></font></p> <blockquote> <ul> <li><font face="Arial">Inbound/outbound call handling </font></li> <li><font face="Arial">Auto-dial daily calls automatically </font></li> <li><font face="Arial">IBM CallPath/400 or TSAPI compatible switches </font></li> <li><font face="Arial">Automatic next-step activity scheduling after calls </font></li> <li><font face="Arial">Predictive dialing for high volume call-centers.</font></li> </ul> </blockquote> <p><font color="#FF0000" size="4" face="Arial"><b>Comprehensive ERP application interfaces </b></font></p> <blockquote> <ul> <li><font face="Arial">One click exit to any other user function </font></li> <li><font face="Arial">Automatic exit for data edits, automation, and database synchronization </font></li> <li><font face="Arial">Fully integrated application interface for seamless connection to accounting, order entry, or other primary business applications.</font></li> </ul> </blockquote> </blockquote> <p><font face="Arial"><b>Application Uses</b></font></p> <p><font face="Arial">ActionWare400 supports sales lead tracking, account management, campaign management, sales force opportunity management and customer service operations. The ActionWare400 data record tracks each step of the marketing and sales process from the initial contact with the prospect to closing the order. Identified steps in your sales process can be setup as predetermined activity plans ensuring that required user steps are reinforced by automated user processes. Customized steps may be easily created using </font><font color="#FF0000" face="Arial">hot key</font><font face="Arial"> or automatic programming exits.</font></p> <p><font face="Arial">Using the power of the AS/400 relational database and an open design in the ActionWare400 data manager, it is possible to link intelligently with the business systems for a complete view of the customer's activities. Fields in the ActionWare400 database are totally user-definable and have a listbox with suggested or required data values that match YOUR environment.</font></p> <p><font face="Arial">Users can easily schedule calls and planned activities, working from a daily TODO List to perform tasks. If an employee is out for the day, their TODO List can be viewed by a manager or performed by a backup person, ensuring promises are kept.</font></p> <p><font face="Arial">Completed activities provide a complete audit trail that can be analyzed by company, by type or by user for time utilization, campaign results. The Activity manager ensures that promises can be kept, items followed up on, and individuals can stay focused on the priority tasks that will get results.</font></p> <p><font face="Arial">This means you can keep more balls in the air and drop none. And it means </font><font color="#FF0000" face="Arial">consistent keeping of promises and keeping customers happy and loyal</font><font face="Arial">.</font></p> <p><font face="Arial"><b>Who Uses ActionWare400?</b></font></p> <p><font face="Arial">ActionWare400 streamlines your office operations and the managing of your business contacts. It offers dramatic productivity improvements for your entire office staff with a central information source for sales people, executives, secretaries, customer service representatives, brokers, dealers, agents, receptionists, clerks and anyone else who deals with people.</font></p> <p><font face="Arial">Powerful and flexible, ActionWare400 is just as useful for general office workers and business managers as it is for dedicated call-center agents and supervisors. With ActionWare400, <b><i>ONE </i></b>system can span the enterprise, with <b><i>ONE</i></b> database of Contacts and <b><i>ONE</i></b> place to see what has happened to a specific customer. FINALLY, ActionWare400 provides a system that gives you a single view of the customer and lets all your employees "</font><font color="#FF0000" face="Arial">speak with one voice</font><font face="Arial">". Please </font><a href="../DContUs/inquiry.htm"><font face="Arial">click here</font></a><font face="Arial"> to request more information.</font></p> <p align="center"><a href="../../" target="_top">Home Page</a></p> </body>