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Summary - Customer Services CRM
ActionWare CRM Solutions
ActionWare IS the complete Contact &
Activity Management system for quick & easy access to the
information you need about customers, vendors, business
partners - in short, those people who matter to you and your
ActionWare lets you easily manage all your
phone, fax, e-mail, or snail mail contact information -
create them, send them, file them, and easily FIND them later
ActionWare is used today by departments
across the enterprise that deal with CUSTOMERS. In the CRM
marketplace, there are many systems available for specific
Sales ... Customer Services ... Marketing ...
Accounting ... etc.
Some of these competitive CRM systems even
provide 2 or 3 separate modules that work standalone and
exchanges or share data as needed so you can work across the
What makes ActionWare unique against the
competition is the way in which it handles Enterprise-wide
CRM data sharing needs.
ActionWare starts with the assumption that
all CRM users within an organization should work with the
same base data, secured by the appropriate right to know.
...If a change or an update is made by one
person, it is immediately available to the next person
working with the account.
...If a collections call is made by Accounts
Receivable to the AP person, the rep placing a regular
checkup call a while later can incorporate that need to pay
the bill as part of the conversation.
...If a major proposal is being presented to
a key customer by sales, tech support can be aware of it and
provide that "little extra" that underscores the
quality of service that customer receives.
This is only possible when the customer information is in a
central database and each user who needs to speak with the
customer contacts sees enough of the interactions to work
intelligently with that person rather than treading blindly
down a CRM path of thorns
ActionWare provides the software functions
needed to work with contacts and to create/track activities.
These are the same functions used again and again across
customer departments. HOW they are used and WHAT data is
collected during each ACTION is what makes the difference
between sales, customer services, tech support, etc. usage of
Now all CRM users within an organization can
learn the software once, and then use it as appropriate for
their current task or job functions.