Actionware Solutions Summary for ERM Master Doc

<body> <p align="left"><font face="Arial, Verdana">Solutions Summary - Enterprise-Wide CRM</font></p> <p align="left">This page uses frames and your browser does not support frames.</p> <p align="left"> </p> <p align="center"><font color="#FF0000" size="6" face="Arial"><em><b>ActionWare</b></em></font><font color="#FF0000" size="5" face="Arial"><b> </b></font><font color="#400040" size="5" face="Arial"><b>for Enterprise-Wide </b></font></p> <p align="center"><font color="#400040" size="5" face="Arial"><b>Customer Relationship Management</b></font></p> <div align="left"><table border="0" width="80%"> <tr> <td width="50%"><font size="1" face="Arial"><b>Jim Carolan, Vice President </b></font><p><font size="1" face="Arial"><b>Information Technology </b></font></p> </td> <td width="50%"><font size="1" face="Arial"><b><i>"We wouldnt be where we are today without ActionWare. The stability, flexibility and evolution of</i></b><b> </b><b><i>ActionWare has enabled us to respond in a timely and cost effective manner to the ever changing</i></b><b> </b><b><i>needs of the business --- </i></b></font><font color="#0000FF" size="1" face="Arial"><b><i>it is a major contributor to our business</i></b></font><font size="1" face="Arial"><b><i> </i></b><b>1-800-CAR CLUB </b></font><font color="#0000FF" size="1" face="Arial"><b><i>success."</i></b></font></td> </tr> </table> </div><p><font size="3" face="Arial">Todays business world strives for greater customer service and a better way to reach qualified leads. Building and maintaining a lasting relationship through the entire customer lifecycle is a number one concern. But achieving these goals requires more than just a dedicated sales staff. </font><font color="#0000FF" size="3" face="Arial"><b><i>All who deal with the customer must be totally aware of the current account status, prime concerns and most recent interactions, ensuring that the customer is treated consistently well by the entire team.</i></b></font></p> <p><font color="#FF0000" size="4" face="Arial"><em><b>ActionWare</b></em></font><font face="Arial"><b> Enterprise-Wide Customer Relationship Management</b> </font><font size="3" face="Arial">provides an environment for the user that supports this total customer concept. From lead identification, through the sales process to final contract, and from first order to major account status - ActionWare keeps track of the customer in a single database, with separate or combined views as needed. </font></p> <p><font size="3" face="Arial">This powerful </font><font color="#FF0000" size="3" face="Arial">single view </font><font size="3" face="Arial">of your customer makes it possible to work with the account from any level in the organization. And to be consistent in what is said to anyone from that account, giving everyone in your organization the ability to </font><font color="#FF0000" size="3" face="Arial"><b><i>"Speak With One Voice, Think With One Mind"</i></b>.</font></p> <div align="center"><center><table border="0" width="80%"> <tr> <td width="50%"><font color="#FF8080" face="Arial">WHO IS YOUR CUSTOMER? </font><p><font face="Arial">The traditional </font><font color="#0000FF" face="Arial">"customer"</font><font face="Arial"> no longer exists - everyone in the organization has </font><font color="#0080FF" face="Arial">"customers"</font><font face="Arial"> that needs the service or product. </font></p> <p><font face="Arial">Everyone you do business with depends upon their relationship with you.</font></p> </td> <td width="50%"><font size="3" face="Arial"><img src="../img/Image2.gif" width="297" height="190"></font></td> </tr> </table> </center></div><p><font size="3" face="Arial">Now its possible for everybody in every department to work together as a team - marketing, selling and supporting the customer. Less effort will be wasted. Less time will be spent understanding what the account status is and why, allowing more time to be spent servicing customer needs, growing existing accounts and closing new accounts.</font></p> <p><font color="#0000FF" face="Arial"><b>ActionWare Functions for Enterprise-wide CRM</b></font></p> <p><font size="3" face="Arial">ActionWare standard functions support the everyday power user as well as those who use it "every-so-often" to look up customer information:</font></p> <dir> <li><font size="3" face="Arial">Intuitive commands make ActionWare easy to learn, easy to use, and easy to depend on. </font></li> <li><font size="3" face="Arial">ActionWare provides a one-stop database for customers and prospects combining both account data and activity history.</font></li> <li><font size="3" face="Arial">The user-definable database is set up to reflect your business profile and sales cycle.</font></li> <li><font size="3" face="Arial">Quick search options find a person or company fast.</font></li> <li><font size="3" face="Arial">Easy text entry captures the representatives notes about the account or about the call.</font></li> <li><font size="3" face="Arial">The ActionWare Activity Manager captures a record of what action the employee is taking as it is done, making performance measurement and analysis of day-to-day business processes much easier. Users are prompted for the next action after every phone call to make sure the next step happens.</font></li> <li><font size="3" face="Arial">ActionWare filters help users focus on a specific group of accounts: by territory, by product, by lead source, by forecast status, etc. Filters are also used to select contacts for call campaigns or mass mailings. </font></li> <li><font size="3" face="Arial">Group productivity tools such as standard letters, links to faxing and e-mail, easy-entry notes and automatic activities make it easier to respond to customer and prospect requirements as a team.</font></li> <li><font size="3" face="Arial">Standard and ad hoc reporting is available via Query/400 or one of the PC linkage products (RUMBA/Showcase) along with PC-based report tools such as Excel.</font></li> <li><font size="3" face="Arial">ActionWare provides an information and business commitment clearinghouse to better service your customers and to win more business.</font></li> </dir> <p><font color="#008000" face="Arial"><b>For more information on Enterprise-wide Customer Relationship Management, request the White Paper  </b></font><a href="solermM.htm">Better Ways to Manage Customer Relationships & Share Knowledge</a><font size="3" face="Arial"> (online or give us a call). </font></p> <p><font size="2" face="Arial"><strong>For more information, please fill out an </strong></font><a href="../DContUs/inquiryM.htm"><font size="2" face="Arial"><strong>inquiry form</strong></font></a><font size="2" face="Arial"><strong> or </strong></font><a href="solermM.htm"><font size="2" face="Arial"><strong>contact us</strong></font></a><font size="2" face="Arial"><strong> with your questions.</strong></font></p> <p> </p> <div align="center"><center><table border="0" width="50%"> <tr> <td align="center" width="50%"><a href="../index.htm"><font size="2" face="Arial">Home Page</font></a></td> <td align="center" width="50%"><a href="solsumM.htm"><font size="2" face="Arial">Solutions Overview</font></a></td> </tr> </table> </center></div><p> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"> </p> <p align="left"><a href="file:///C|/wwwroot" target="_top">Home Page</a></p> </body>